FAQ’s

There’s no contract – just pay from month-to-month. You can cancel at any time without any penalties.

Adding employees at any time is easy. We will automatically update your monthly price based on the number of people you pay that month.

No, you don’t need to download anything to use Payescape. You can access your payroll online at any time from any browser enabled device. This includes computers, tablets and smartphones.

Yes. We have several options ranging from full management of your auto enrolment to providing reports for your pension provider.

We’ll pay your employees through BACS or provide you a file for Internet Banking. Your employees will be able to access PDF copies of their pay details, change their address and bank details and even request holidays through our system.

We do. Payescape becomes your agent for the HMRC which means we handle ALL your tax payments, year-end reporting and answer any questions the HMRC has about your company.

You can call us from 9-5 Monday to Friday or email us anytime. We have a 98% client retention rate, so great customer service is paramount to us. We will aim to answer any questions as soon as possible and within 24 hours. All our staff are certified by the Chartered Institute of Payroll Professionals (CIPP), so you’re in good hands.

No, but our sister company Blue Marble handles payroll for over 90 countries. Click here to find out more.

Implementation is quick and painless. We’ll do all the hard work! We just need your current employee and company information. Client set-up is dependant on your company size. Small organisations can be set-up in a matter of hours whereas larger organisations it could take several weeks.

Yes. We have many integrations already set up with Time Management Software, Accounting Software and HR software. Our solution can also accept files in CSV format.

We have made it very easy to run payroll. Depending on your employee size and complexity it could take less than a minute.

Yes. We don’t charge for maintenance or upgrades to our software. So you’ll benefit of the developments we have planned for the future without paying extra.

We have companies ranging from 1 employee up to 5000+ employees and everything in between. Our solution is completely scalable to your needs.

It’s all included! We don’t charge extra for our services. Here’s a list of what we’ll do for you:

• Payroll
• Designated payroll professional assigned to each customer’s payroll
• Accurate payroll processing on time every time
• Gross-to-net and Net-to-Gross calculations
• 3rd Party integration into Time Management and Accounting Software
• Statutory payments and Recovery calculations (SPP, SMP, SPP, ShPP, SAP)
• Processing of court orders, CSAs, Student Loans
• Full management of Auto Enrolment Pension available
• RTI electronic submissions to HMRC each pay period (HMRC compliant)
• Benefit in Kind reporting
• BACS transmissions for employees’ net pay and HMRC payments
• Third-party BACS payments plus reports (unions/AEOs/Pensions etc.)
• Employee payment details (print and distribution)
• Online Employee Self Service Portal
• P45 issued (print and distribution)
• Detailed Payroll reports each pay period, to include
• Payroll Summary report + Analysis breakdown report
• HMRC payment summary report (P32)
• Parental payment reports (SMP/SPP/SAP) + AEO reports
• Tolerance reports available (percentage or value-based)
• Employee audit reports (including permanent and variable data input)
• Bespoke reports available based on clients’ business needs
• General ledger journals available for automatic integration for different Accounts packages